Email us your request at Be sure to include your full name and your order number. Call us at 888-95-GoBus (88) with your order number during the hours of 8:00 AM and 4:00 PM, Monday through Friday, and we would be happy to help you. However, exceptions will be granted for substantial route delays or route cancellations. Sorry but, no refunds will be approved after the scheduled departure date and time. Please note that a ten-percent (10%) cancellation fee is associated with each refund. All refund requests must be made at least 24 hours prior to the scheduled departure time and date printed on the ticket and be made during regular business hours (Monday through Friday, between 8:00 AM and 4:00 PM). Tickets bought online at or over the phone are refundable. Passengers must purchase a ticket from each driver for trips that require a bus transfer.The exact fare amount is required – drivers do not carry change. Please pay the driver as you board the bus.Passengers with advance purchase tickets board first.Cash is accepted ONLY if seats are available.Important Information regarding purchasing tickets with the bus driver: These are referred to as “non-reservation tickets.” For an additional charge, tickets can be purchased with cash from the bus driver when boarding the bus, provided there are seats available.If you choose to have your ticket mailed, you must purchase your ticket at least 10 days prior to your travel date. If you do not have an email address or are unable to print your ticket, we can mail your ticket to you. Please either print out your ticket and present it to the driver when boarding, or plan to access it on your mobile device so the driver can scan it when you board. Once you have purchased your ticket with us, a link will be sent to your email address along with your receipt. Tickets may be purchased over the phone with a credit card by calling the GoBus office at 888-95-GoBus (88) between the hours of 8:00 AM and 4:00 PM, Monday through Friday, with the exception of holidays.A list of our ticketing locations can be found on this page of our website under the heading “Buy at a Ticketing Location.” Stop by any of our ticketing locations to purchase tickets with cash or credit card.Traveling beyond the GoBus route on Greyhound? Purchase tickets through Greyhound (including the GoBus ticket) at.If you are having trouble printing your ticket or accessing it electronically, please call our toll free number 888-95-GoBus (88) between the hours of 8:00 AM and 4:00 PM, Monday through Friday. Stop locations will NOT be able to print tickets or provide access to an electronic ticket. If a ticket is purchased online, please print it out or plan to show the electronic ticket to the driver.Tickets can be purchased up to 30 minutes prior to the scheduled departure time. You can then either print your tickets out to bring with you and hand to the driver, or you may show your electronic ticket which you will receive via email to the driver by accessing it on a phone or other mobile device.
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